Privacy Policy

Privacy Policy

www.yourcosyhome.co.uk (“website”) is owned and operated by Your Cosy Home.

We understand and share your concern about privacy. We want to assure you that we respect your privacy and that privacy matters are taken seriously. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to michelle@yourcosyhome.co.uk.

Note:

By submitting information manually or in electronic form to us and/or by using our website you give your consent that all information that you submit may be processed by us in the manner and for the purposes described below. Do not send Your Cosy Home any confidential or proprietary information.

  1. What information do we collect?
  2. Our use of your information
  3. Do we share the information we receive?
  4. Accessing and updating your information
  5. Security
  6. Privacy Policy changes
  7. Contacting Your Cosy Home with questions or comments

1. What type of information do we collect?

We aim to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and bespoke to you. You are free to browse the Your Cosy Home site without revealing any personally identifiable information about yourself. However, once you give us your personally identifiable information (as further described below), you are not anonymous to us. We collect two types of information from visitors to the website, “Automatic Anonymous Information,” or “AAI,” and “Personally Identifiable Information, or “PII.” We treat AAI and PII differently and the following sections describe both AAI and PII, and address how each type of information is collected and used by us.

Automatic Anonymous Information

We automatically track certain information based upon your behaviour on our website. This information does not identify you personally. We use this information to improve the content and functionality of this website, enhance our e-mail communications, and to better understand and serve you. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.

What about Cookies?

“Cookies” are small pieces of information that a web site will send to and store on your computer’s hard drive. Most browsers automatically accept cookies, but you can configure your browser to prevent the use of cookies. Linens Ltd may use cookies to make our services easier for you to use. For instance, we may use cookies to store preferences or to store items in your shopping cart between visits. However, cookies by themselves cannot be used to discover the identity of a user. Cookies are never used to collect personally identifiable information, however we may store PII in cookies to improve our services and facilitate your use of the website. Acceptance of cookies is not a requirement to browse our site, however certain features and services on the website require the use of cookies to work properly, including our shopping cart and check out features. If you would like to place an order but do not wish to enable cookies on your computer, please feel free to place your order via our Customer Services at 01925 631831 or email our Customer Services Team at hello@yourcosyhome.co.uk

Personally Identifiable Information

PII is individually identifiable information about you that could permit one to identify or contact you. Your Cosy Home only collects PII if you willingly share it with us. At various places on the website, we may request certain PII, such as your name, phone number, e-mail, billing address, shipping address and other personal information. You may choose to provide PII in order to access or use certain features or services of the website, such as making a purchase, registering on the website, filling out a survey, providing feedback, or giving/redeeming a gift voucher. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the website.

2. Our use of your information

AAI

We only use AAI collected from you for specific and limited purposes including improving our products and services, making your shopping experience more efficient and relevant, and providing you with a personalized service. We may also use your AAI internally to administer this website.

E-mails

If you provide us with your e-mail address, we may periodically send you e-mails featuring exclusive sales and promotions, highlighting new products and services, and requesting your feedback on our products and services. If you make a purchase on our site we will send you order-related emails to confirm your order and track your shipments. You can remove your e-mail from our e-mail list at any time by visiting your online account with us to change your preferences.

Third Party Sites

This Privacy Policy applies only to the website and does not address the practices of third parties who may collect your PII. You may visit other web sites, through links on our site, which may collect, use and share your PII in accordance with their own privacy policies. The information practices of those websites linking from or to our site are not covered by this Privacy Policy, and we encourage you to be very cautious before you disclose your PII to others.

Legal Requests

We are obligated to cooperate with various law enforcement inquiries. Your Cosy Home reserves the right to share or transfer PII to comply with a legal requirement, disclose any activities or PII about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

3. Accessing and Updating Your Information

You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, we cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your PII will be completely removed from our databases in response to your requests. However, please be aware that we keep your personally identifiable information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

4. Security

Your Cosy Home endeavours to protect you while you shop with us from unauthorised credit card charges. We only use Paypal to process payment charges. Any payment information you provide regarding payments into Paypal does not get transferred back to ourselves.

5. Privacy Policy Changes

Your Cosy Home reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise. If we implement any major revisions to the Privacy Policy, we will use a more prominent notice to alert you to the changes.

Governing Law

This Privacy Policy forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of the United Kingdom without regard to conflicts of a law principles. You hereby consent and waive all objection to jurisdiction of the law courts of the United Kingdom and to venue therein.

6. Contacting Us

If you have further questions about Your Cosy Homes Privacy Policy or comments on how we can improve the your shopping experience, please do not hesitate to email us at hello@yourcosyhome.co.uk.

Need more help?

Email one of our Customer Services Team at michelle@yourcosyhome.co.uk.

You may also write to us at:
Your Cosy Home

5 Florida Close
Great Sankey
Warrington
Cheshire
WA5 8ZF