Please read all these Terms & Conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please just phone us on 01925 631831.
These Terms and Conditions will apply to the purchase of the goods by you (the consumer). We are Michelle Grey trading as Your Cosy Home of 5 Florida Close, Great Sankey, Warrington, Cheshire, WA5 8ZF with email address email@example.com, telephone number 01925 631831 (the supplier).
These are the terms on which we sell all Goods to you. By ordering any of the Goods & Services you agree to be bound by these Terms & Conditions. You can only purchase the Goods & Services from the Website if you are eligible to enter into a contract and are at least 18 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business craft of profession.
Contract means the legally binding agreement between you and us for the supply of Goods & Services.
Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the order.
Durable medium means paper or email or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
Goods means the Goods advertised on the Website that we supply to your of the number and description as set out in the Order.
Order means the Cusomter’s Order for the Goods from the Supplier as submitted following the step by step process set out on the Website.
Website means our website www.yourcosyhome.co.uk on which the Goods are advertised.
The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Gods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.
We can make changes to the Goods which are necessary to comply with any applicable law of safety requirement. We will notify you of these changes.
We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
The description of the Goods in our website, does not constitute a contractual offer to sell the Goods. When and Order has been submitted on the Website, we can reject if for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie Order Confirmation) You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contact, whether about description of the GOods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respect be better for you, eg by giving you rights as a business.
Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at the end if:
- we have refused to deliver the Goods or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made or you said to us before the Contract was made that delivery on time was essential or
- after we have failed to deliver on time you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and if you do this we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northeren Ireland the Isle of Man and Channel Islands. If however we accept an Order for delivery outside that area, you may need to pay import duties or other taxes as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail through no fault of ours, to take delivery of the delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of the completion of delivery or Customer collection. You must if reasonably practicable, examine the Goods before accepting them.
Risk and Title
Risk of damage to or loss of any Goods will pass to your when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, returns and cancellation
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason and without incurring and liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however do not apply to a contract for the following goods (with no others) in the following circumstances.
- Foodstuffs, bever…….
- GOods that are made to your specifications or are clearly personalised
- Gods which are liable to deteriorate or expire rapidly
Also the Cancellation Rights for a Contract cease to be available in the following circumstances.
- In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Right to Cancel
Subject as stated in these Terms and Conditions you can cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods overtime (ie subscriptions) the right to cancel will be 14 days after the first delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out our decision (eg in a letter, sent by post, fax or email) You can use the attached model cancellation form, but it is not obligatory. In any event you must be albe to show clear evidence of when the canellation was made, so you may decide to use the model cancellation form.
You can also electronically fill in the and submite the model cancellation form or an other clear statement of the Customers decision to cancel the Contract on our website www.yourcosyhome.co.uk If you use this option we will communicate to you an acknowledgment of receipt of such a cancellation ina Durable Medium (eg by mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the canellation period has expired.
Effect of cancelation the cancelation period
Except as set out below, if you canel this Contract we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offerd by us)
Deduction for Goods Supplied
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you, (ie handling the GOods beyond what is necessary to establish the nature, characteristics and functioning of the Goods eg it goes beyond the sort of handling that might be reasonably allowed in a shop) This is because you are liable for that loss and if that deduction is not made, you must pay us the amount of that loss.
Timing and reimbursement
If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than
- 14 days after the day we receive back from you any Goods supplied
- or if earlier 14 days after the day you provide evidence that you have sent back the Goods.
If we have offered to collect the Goods or if no GOods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of the reimbursement.
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 5 Florida Close, Great Sankey, Warrington, Cheshire, WA5 8ZF without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the GOods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
For the purposes of these Cancellation Rights, these words have the following meansing.
- a distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of or more means of distance communication up to and including the time at which the contract is condluded.
- Sales contact means a contract uder which a trader trasnfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price including any contrct that has both goods and services as its object.
We have a legal duty to supply the Goods in conformity with the COntract and will not have conformed if it does not mee the following obligations.
Upon delivery the Goods will:
- be of satisfactory quality
- be reasonably fit for any particular purpose for which you buy the GOods which before the Contract is made you made known to us (unless you do not actually rely or it is unreasonable for you to rely on ourskill and judgement) and be fit for any purpose held out by us or set out in the Contract and
- conform to their description
It is not a failutre to confirm if the failure has its origin in your materials.
Successors and our sub-contractors
Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control
- the party will advise the other party as soon as reasonably practicable and
- the party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonably and the party will not be liable for any failure which it could not reasonably avoid, but his will not affect the Customer’s above rights relating to delivery and any right to cancel below.
The Supplier does not exclude liability for any fraudulent act, or omission, or for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this the Supplier is not liable for loss which was not reasonably foreseeable to both parties at the time when the Contract was made or loss eg loss of profit to the Customers business, trade, craft or profession which would not be suffered by a Consumer, because the Supplier believes the Customer is not buying the GOods wholly or mainly for its business trade craft or profession.
Governing Law, jurisdiction and compalaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales
Disputes can be submitted to the jurisdiction of the courts of England and Wales or where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute so we deal with complaints in the following way. If a dispute occurs Custoomers should contact us to find a solution. We aim t respond with an appropriate solution within 2 working day.
Your Cosy Home